Refund policy
Return Policy
All luxury brand items (Hermès, Chanel, Dior) are final sales and not eligible for returns.
We have a 7-day return policy for MEI WEI handmade jewelry, which means you have 7 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Starting a Return
To start a return, you can contact us at shopmeiwei@gmail.com. If your return is accepted, we'll send you a return address.
International Returns
For international returns, postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages. Items sent back to us without first requesting a return will not be accepted.To start a return, you can contact us at shopmeiwei@gmail.com. If your return is accepted, we'll send you a return address.
Refund Policy
Please note that your original shipping fee is not refundable and will be deducted from the refundable amount. International orders may have duties and taxes incurred. You are responsible for paying these fees, and we're unable to waive or refund them, even if the order is returned back to us.
Contact Us
You can always contact us for any return question at shopmeiwei@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.